Canada Online Health

Terms of Sale

Terms and Conditions

CanadaOnlineHealth.ca (“Canada Online Health”) specializes in international mail order pharmaceutical services and facilitates patient access to licensed pharmacies to acquire pharmacy services and medications.  Canada Online Health’s mailing address is Suite 306, 1500-14th Street SW, Calgary, AB, Canada, T3C 1C9.  The following terms and conditions apply to all transactions between Canada Online Health, and you, the patient. By accepting services from Canada Online Health, you agree to be bound by and accept these terms and conditions.

About Us.  Canada Online Health is not a pharmacy. We specialize is connecting patients like you to licensed pharmacies in Canada, the United Kingdom, Australia, and New Zealand. We work with these pharmacies because we know and trust them, and because medicines manufactured within these jurisdictions are well regulated, safe, and reliable. Our mission and mandate is to safely help patients access affordable life-saving medicines.

About You.  By placing an order with Canada Online Health, you acknowledge that you are of the age of majority in the jurisdiction where you live, are entitled to make your own medical decisions, are of sound mind, and understand and consent to these terms and conditions of sale without undue influence or duress.  You acknowledge that these terms and conditions are readily accessible on a 24-hour basis on the Canada Online Health website (located at www.canadaonlinehealth.ca) and that you have every opportunity to obtain independent legal advice with respect to them.

Prescription Required.   You acknowledge that the licensed pharmacies Canada Online Health works with will not accept any prescription medication order unless they receive a valid prescription, which is a prescription issued by a licensed practitioner based upon and after the appropriate personal examinations as determined by your home jurisdiction’s medical standards of practice.

Your Prescription.   The prescription medications you have requested were lawfully prescribed by a qualified and licensed physician. You have attended, have had a physical examination, and have received a prescription from a duly licensed practitioner within the last year, and do not require an additional physical examination. You have not altered your prescription in any way. The duty of care with respect to the prescribing of your medications is and shall remain the responsibility of your physician. You will consult with your physician for any appropriate monitoring and testing. You will use your medication only as directed by your physician, and will remain under the care of your physician while taking your medication. Except as specifically authorized by law (and further clarified herein), you are not purchasing medications for anyone else, and you will be the only person using the medications prescribed for you. In the event that you are unable to personally place your order with Canada Online Health due to age or infirmity, you can authorize someone else to place your order and assist you in acquiring your medications, so long as they have power of attorney over your affairs, and provide a copy of their legal authorization to act on your behalf to Canada Online Health.

Power of Attorney.   You expressly grant to Canada Online Health, and to the licensed pharmacy or pharmacies dispensing medications to you, power of attorney to take all steps, sign all documents, and act on your behalf for the purposes of obtaining a prescription recognized and valid within the dispensing pharmacy’s home jurisdiction, as well as packaging and shipping the medications to you. This authorization shall include, but not be limited to, the collection of your personal and personal health information, and the disclosure of such information to any pharmacist, physician, or other health professional being retained on your behalf, as required.

Canadian and International Medications.    The licensed pharmacies Canada Online Health works with are licensed to dispense, and can only dispense, medications that are approved and authorized for sale within the jurisdiction of their licensed operations.  

Prices; Payment Terms.   The prices of the medications you order shall be confirmed at the time of Canada Online Health’s acceptance of your order.  Prices may be subject to change without notice.  Unless otherwise specified in writing, payment must be received at the time of or prior to our acceptance of your order.  We provide several options for payment.

Shipping Charges and Taxes.   You are responsible for all shipping charges associated with your order.  Details regarding these charges will be set out clearly on your invoice, which shall be provided to you with or at the same time as your order. If you have any questions regarding any charges on your order, please call us.

No Medication Returns. Medications cannot be returned for refund or exchange. Canada Online Health is not licensed to stock or dispense medications and cannot accept returned medications.

Privacy Authorization.   You have fully and accurately disclosed your personal and health information us, and authorize Canada Online Health and its affiliated businesses and pharmacy partners to collect and use your information for the fulfilment and delivery of your order.  By submitting an order, you have consented to the collection and use of your personal information by Canada Online Health and its affiliated businesses and pharmacy partners.

Products and Services.   Canada Online Health may revise and discontinue any products and services displayed on its website at any time without notice. If you have any questions about the products and services displayed on Canada Online Health’s website, please call us.

Delivery.   Delivery of the medications takes place when they leave the pharmacy.  After delivery, the pharmacy will, as attorney and agent for you, arrange for shipment of the medications to your home address.  Normally, shipments take an average of 14-21 days to arrive.  In the event that your shipment is delayed, and upon notice from you, we will arrange for a replacement order to be sent to you.  Canada Online Health is not liable for any damages suffered due to delays in shipment or failure of the product to arrive within a specific number of days. You release and discharge Canada Online Health’s directors, officers, agents and employees from any and all liability, claims actions or causes of action with respect to any errors or omissions by the carrier responsible for delivering your medication to you.

Warranties. THE MANUFACTURER OF EACH PRODUCT IS SOLELY RESPONSIBLE FOR ANY WARRANTY ASSOCIATED WITH THE PRODUCT.  TO THE MAXIMUM EXTENT PERMITTED BY LAW, Canada Online Health DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF THE PRODUCTS AND SERVICES CONTEMPLATED BY THESE TERMS OF SALE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  RESPONSIBILITY FOR CLAIMS IN RESPECT OF THE PRODUCTS IS LIMITED TO REPLACEMENT OF THE PRODUCT.

Severability.   The invalidity and unenforceability of any provisions in these Terms and Conditions of Sale shall not affect the validity or enforceability of any other provisions hereof and any such invalid or unenforceable provision shall be deemed to be severable.

Headings.   The section headings used herein are for convenience of reference only and do not form a part of these Terms and Conditions of Sale. No construction or inference may be derived from them.

Governing Law.   Any dispute, complaint, demand, claim, or cause of action relating to Canada Online Health’s services will be governed by the laws of the Province of Alberta, and any applicable federal laws of Canada. In such event, you expressly attorn to the jurisdictions of Alberta, and the courts in Alberta will have sole and binding authority to settle any and all disputes. The pharmacy services are performed in the jurisdictions of the licensed pharmacies, in the same way as if you had physically attended to the pharmacy’s location. Any dispute, complaint, demand, claim, or cause of action relating to pharmacy services will be governed by the laws of the jurisdictions of the pharmacy. In such event, you expressly attorn to of the jurisdiction of the pharmacy and the courts of that jurisdiction will have sole and binding authority to settle any and all disputes.

YOU SPECIFICALLY CONFIRM, ACKNOWLEDGE AND AGREE THAT EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS, WITHOUT LIMITATION, WILL APPLY AUTOMATICALLY AND GOVERN ANY PRESENT AND FUTURE ORDERS UNLESS YOU SPECIFICALLY INDICATE OTHERWISE AT THE TIME OF ORDERING. ANY AUTHORIZATIONS AND CONSENT INCLUDED IN THESE TERMS AND CONDITIONS WILL CONTINUE UNTIL YOU CANCEL THEM, WHICH YOU CAN DO AT ANY TIME. HOWEVER, IF YOU CANCEL YOUR AUTHORIZATION AND CONSENT, WE MAY BE UNABLE TO PROVIDE SERVICES TO YOU.

If at any time you have questions regarding our policies please don’t hesitate to contact us at 1-800-399-3784.

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