Select the links for questions and answers in various topic areas. If you don’t find the answer you’re looking for, please Contact Us.
You’ll find our phone and fax numbers, email addresses, and mailing address on a our Contact Us page.
No. You need to speak to your primary healthcare provider for medical advice.
Entering in your exact height and weight is important as this will affect your medication dosage. Please ensure the information you enter when creating your account is accurate.
Yes, in order to purchase a prescription medication through CanadaOnlineHealth you must have a prescription from a licensed physician located in your area.
If you do not have an actual copy of your prescription you will need to acquire one from your physician. You cannot purchase prescription medication without one.
To refill your prescription please follow the steps on our Refill Prescription page.
You can place your order for your prescription medication by Email, Fax or by uploading your prescription to our site. Please follow the steps on this page.
Please call us Toll Free at 1-800-399-3784 right away if you have any concerns about your medication.
No. While it is true that most medications are less expensive, there are some that are the same price or more expensive. It does depend on the medication.
While we do have the majority of medications that are available in Canada, we do not have every medication that is available in other parts of the world.
No. We do not sell controlled substances, narcotics and other addiction forming medications.
The coupons displayed on third-party websites are out of our control. Unfortunately many sites do not include the terms and conditions for using a particular coupon. Therefore it is up to our patient service representatives to determine if a coupon code is valid for a particular order. If there is a discrepancy between a coupon offered by a third-party website and us, our policies will prevail. If you have further questions about coupon usage please do not hesitate to contact us
These are medications that contain the same active ingredients and concentrations of the name-brand products but will differ often in shape, color, size, markings and the non-active fillers. We have carefully selected these products to ensure that you are purchasing only the highest quality generic products. By choosing to buy a generic you are not buying an inferior medication; rather, you are simply choosing to save money on a product that has the same therapeutic effect to the name-brand equivalent. Some of the quality generic products that we offer are more popular than the name brands. If you would like more information on these products please don’t hesitate to contact us.
Currently the pharmacy regulations require that our partner pharmacies dispense medications in a child resistant container where suitable. In order for us to dispense medications without child resistant containers to you from our pharmacy we need to obtain a written request. To download a request form visit our Request Form page.
You will see payment options during the ordering process. If you are a first time visitor we recommend that you start your order here.
Please view our order return policy.
Yes. Under special circumstances we can support this method of payment. There may be additional fees and/or time required to handle processing your order, but we would be pleased to speak with you about it if you feel that this would work best for you. Please call 1-800-226-3784 to speak with a Patient Service Representative about this.
You have 90 days to return your medications, from the date your order ships for a full refund. We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping and has affected your order.
To authorize a return, please call us toll-free, 24-hours a day at 1-800-399-3784 for instructions on where to mail the product back to and receive authorization for a refund of your shipping cost (up to $12.95 USD).
After your medications are received at the original dispensary (the same place your order was shipped from) you will be issued a full return credit on your account.
Within 24 hours of receiving a notification of a recall notice from a manufacturer or supplier, all affected CanadaOnlineHealth.ca pharmacy partners will:
In the event that a CanadaOnlineHealth.ca pharmacy partner has any recalled product, they shall immediately remove the recalled product from inventory and make arrangements to return the recalled product to the manufacturer or supplier.
Alerting patients regarding potential recalled medications:
If you have received a product that is subject to recall, through collaboration with our partner pharmacies, CanadaOnlineHealth.ca will provide you with details on how to return the recalled product and will also provide counselling regarding any medication related issues.
On becoming informed of the recalled product from the relevant authorities such as Health Canada or the product’s Manufacturer, CanadaOnlineHealth.ca pharmacy partner will prepare a list of patients who may have received the recalled product. CanadaOnlineHealth.ca will then contact each patient by telephone to alert those patients of the recall of the product and to verify they are or are not in possession of the recalled product. Three attempts to contact the patient by telephone will be made and messages will be left for the patient to contact CanadaOnlineHealth.ca. Additionally, CanadaOnlineHealth.ca will email the patient a notification of the product recall.